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St. Louis Corporate Transportation Service

10 Questions Smart Travelers Ask Corporate Transportation Vendors

Posted on: January 15th, 2014 by Corporate Transportation No Comments

St. Louis Car Service FAQ

Whether you’re about to embark on your first business trip or you’re a seasoned road warrior, your corporate transportation vendor matters. Hiring the right St. Louis car service can be the difference between a trip that goes according to itinerary, or a total travel disaster. When you’re on the road for work, your image is everything. You need to arrive to the right place on time, in style, or you run the risk of missed flights and damaged client relationships.
You’d never make hotel reservations without due diligence or at least some online research, so why would you book a St. Louis car service without a second thought? The following questions can reveal tons of insight into the quality of service you receive, before you book with a corporate transportation vendor:

1. Do You Offer Chauffeurs or Drivers?

This may seem like a bit of a trick question, and in some ways, it is. However, there’s a difference between drivers and Chauffeurs. Anyone can drive a vehicle, but Chauffeurs enhance the passenger experience with concierge service. Your vendor should field highly-trained professionals who are willing to go beyond the call of duty whenever requested.

2. How Do You Maintain Your Vehicles?

In many cases, livery vehicles at a popular St. Louis car service vendor can accrue 30,000 miles a year or more! It’s all the more reason that your provider should make aggressive maintenance a priority. If a potential vendor isn’t able to offer evidence of an on-staff mechanic or scheduled vehicle maintenance, your safety and their reliability could be in jeopardy.

3. How New are Your Cars?

With some exceptions for vintage vehicles, you definitely don’t want to book with a company that fields older vehicles. Even with careful maintenance, the life expectancy of vehicles at a St. Louis car service is reduced. For both safety and your image, ensure you’ll be chauffeured in a vehicle that’s no older than a 2009.

4. What’s Your Confidentiality Policy?

You should feel comfortable using your St. Louis car service as a mobile office unit. Whether you need to make calls to your home office or catch up on emails, you should never be hesitant to discuss business in the back seat. The right vendor will have strong confidentiality policies in place, including a requirement that all staff members sign a non-disclosure agreement to protect your privacy.

5. How Do You Hire Chauffeurs?

At an absolute minimum, a clean criminal record and driving history are key. The best corporate transportation vendors look a little deeper, to ensure their staff members have a strong record of customer service.

6. What Kind of Training Do Your Staff Have?

Defensive driving, confidentiality, and preparation for navigating all kinds of weather conditions are critical training for a successful St. Louis car service experience. If you plan to use this vendor for large-scale needs, like road shows or annual meetings, ensure they’ve hired a qualified Destination Management Coordinator (DMC) who can effectively handle your logistics needs.

7. What if My Flight is Late?

Air travel can be highly unpredictable, especially if you’re trying to navigate STL during the winter months. Your vendor should track flights, and you shouldn’t need to worry about contacting your provider unless you’re bumped from a flight.

8. What’s Included in this Quote?

Artificial price quotes are unfortunately common in the industry. Ensure the price you’re quoted includes fuel, tax, gratuity, and will only fluctuate for factors like parking fees.

9. What Do Your Contracts Include?

The more detail on a St. Louis car service contract, the better. Your corporate transportation vendor should include the year, make, and model of your vehicle, the service window you’ve requested, and a close estimate of your final price tag. Ensure it also includes details on the organization’s cancellation policy any overtime costs.

10. Do You Offer Any Guarantees?

You shouldn’t have to pay if your corporate transportation vendor is late and you miss your flight, if they field a dirty vehicle, or anything else goes awry. The very best in the business aren’t afraid to guarantee quality, and ensure you’re on-time and fully satisfied.
What questions do you always ask when interviewing corporate transportation or hotel vendors for your travel needs?

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